Privacy Policy

Last Updated: January 9, 2026

At BookDito, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticketing platform and related services.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Identification information as required for bus boarding
• Billing and payment information (processed securely through our payment partners)
• Travel preferences and booking history
• Communication preferences and marketing consent

1.2 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (if you grant permission)
• Cookies and similar tracking technologies

1.3 Operator Information

For bus operators using our platform, we collect:

• Business registration and licensing information
• Fleet and route details
• Bank account information for settlements
• Contact information for authorized representatives

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Processing and managing your bus bookings
• Sending booking confirmations and tickets
• Providing customer support and responding to inquiries
• Facilitating communication between travelers and operators

2.2 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Testing and troubleshooting technical issues

2.3 Communication

• Sending important updates about your bookings
• Notifying you of schedule changes or cancellations
• Providing customer service and support
• Sending promotional offers (with your consent)

2.4 Security and Compliance

• Preventing fraud and unauthorized access
• Complying with legal obligations and regulations
• Enforcing our terms of service
• Protecting the rights and safety of our users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Bus Operators

We share necessary booking information with bus operators to facilitate your travel, including passenger names, contact details, and ticket information.

3.2 With Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing
• Email and SMS communication
• Data analytics and hosting
• Customer support services

3.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• PCI DSS compliance for payment processing
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us.

5.2 Data Deletion

You may request deletion of your personal information, subject to legal and operational requirements. Some information may be retained for legitimate business purposes or legal compliance.

5.3 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account.

5.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Booking and transaction data is typically retained for 7 years for accounting and legal purposes.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Regional Specific Provisions

9.1 European Users (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to data portability, restriction of processing, and objection to processing.

9.2 California Users (CCPA)

California residents have specific rights regarding their personal information, including the right to know what information is collected and the right to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: